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Customer Trust & Peace of Mind

Cancellation, Return & Refund Policy

Last updated: November 2026. At GoThrifty, customer satisfaction is our top priority. We offer a transparent, buyer-friendly return and refund process.

1 Order Cancellation Policy

You can cancel your order anytime before it has been dispatched from our facility:

  • Pre-Dispatch Cancellation: If you change your mind before your parcel is handed over to the courier, simply notify our customer support team via WhatsApp or email with your Order ID.
  • Immediate 100% Refund: Upon receiving your pre-dispatch cancellation request, we immediately initiate a full 100% refund of the transaction amount with zero cancellation penalty.
  • Post-Dispatch: Once an order has shipped and a tracking number is generated, it cannot be canceled in transit. You may instead utilize our 7-Day Return Policy upon delivery.

2 7-Day Return Window

We accept returns and exchanges within 7 days of product delivery under the following conditions:

  • The product received is damaged in transit, torn, or defective.
  • The product delivered is incorrect (wrong color, wrong size, or different model from what was ordered).
  • The item differs substantially from the photos and description on GoThrifty.in.
💰 Fast Refund Turnaround via Razorpay

All approved refunds are initiated within 24 to 48 business hours of return verification. Funds are credited directly back to your original payment method (Bank Account, UPI, or Credit/Debit Card) via Razorpay within 5 to 7 business days depending on your issuing bank.

3 How to Initiate a Return or Exchange

Initiating a return is quick and hassle-free:

  • Step 1: Contact us via WhatsApp at +91 85906 98864 or email rarebookindia@gmail.com within 7 days of receiving your package.
  • Step 2: Share your Order ID and 2-3 clear photographs or a short video demonstrating the issue (e.g. damaged transit box or incorrect size label).
  • Step 3: Our team will approve the return and arrange a reverse courier pickup from your address (or provide simple return shipping guidelines).

4 Non-Returnable Conditions

To maintain strict hygiene standards and protect the integrity of unique movie wardrobe pieces, items are ineligible for return if:

  • The item has been washed, ironed, dry-cleaned, or worn outdoors after delivery.
  • Original security tags, authenticity labels, or brand badges have been detached or tampered with.
  • The return request is initiated after the 7-day post-delivery window has expired.

5 Customer Support & Grievance Helpdesk

For any questions regarding cancellations, returns, or refunds, our customer support desk is ready to assist:

Rarebook India (SS Enterprises)
3rd Floor, 4th Wing Avenue, Panniyankara, Kozhikode, Kerala - 673003, India
Customer Care: +91 85906 98864
Email: rarebookindia@gmail.com
Operational Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST